Shipping and Refund Policy
This policy applies to books sold under the Puzzletivity brand by Inboxsmith, LLC. Our online shop is not open yet; this policy will apply to orders once it opens.
How our books are made
Every Puzzletivity book is printed on demand. We do not keep finished books in stock. When you place an order, your copy is printed and bound by a print partner in the United States and then shipped to you.
Production and shipping times
- Production: your book enters the print queue within 1 to 2 days of your order, and printing typically takes 3 to 5 business days. Holiday seasons can add a few days.
- Shipping: after production, delivery time depends on the shipping method shown at checkout and your location within the United States.
- Holiday season: production and delivery can take longer from November through December, when printers and carriers are busiest. If you are buying a gift, please order early.
- Tracking: when your order ships, we email you a tracking number if the carrier provides one.
These times are estimates, not guarantees. Carrier delays are outside our control, but if your order seems late, write to us and we will look into it.
Where we ship
At launch we plan to ship to addresses in the United States. If we add other countries, this page will be updated first.
Damaged, defective, or misprinted books
If your book arrives damaged, has missing or misprinted pages, or is not what you ordered, we will replace it at no cost to you, including shipping. Email justin@solodevstudio.com within 30 days of delivery with your order number and a photo of the problem. You do not need to return the damaged copy.
Returns and refunds
Because each copy is made to order, we cannot restock returned books, so returns are handled case by case. If you are unhappy with your purchase for any reason, email us within 30 days of delivery. We will review your request and work out a fair solution with you, which may be a replacement, a partial refund, or a full refund.
Approved refunds go back to your original payment method. Your bank or card issuer controls when the credit appears, which is usually within 5 to 10 business days of our approval.
Cancelling an order
Because printing begins soon after an order is placed, an order can be cancelled only if it has not yet gone into production. Email us as soon as possible with your order number and we will tell you whether it can still be stopped.
Wrong address
Please check your shipping address before you pay. If a package is returned to us because of an incorrect address, we can reship it once the shipping cost is covered. Contact us and we will help sort it out.
Contact
Inboxsmith, LLC (Puzzletivity)
Email: justin@solodevstudio.com